Get bike insurance coverage with a contents policy

In the event of theft or damage to your bike, simply file a claim through your Feather account. If any additional information is needed, our bike insurance experts will email you and help guide you through the process. Claims take an average of 2-6 weeks to process, depending on the complexity. Once completed, benefits for approved claims amount will be directly transferred to your bank account.

When purchasing a policy, it's important to provide certain information. The bike's frame number needs to be on file, and you also need to upload copies of the invoice and receipt from the bike's purchase as well as any accessories you would like covered.

In the event that you must submit a claim, you must supply other documents based on the type of claim.

When you take out insurance, you will be asked to provide your frame number. This is the only way to identify your bike or e-bike and guarantee insurance cover. Without a frame number, you cannot submit a claim.

If your insured bike does not have a frame number, you are obliged to have your bike coded immediately by an official specialist dealer, the Allgemeine Deutscher Fahrrad-Club eV (ADFC) or the police.

We took a hard look at how people were using the product and decided we could do more for more people by focusing on household coverage with the Premium Bike Add-On. It covers what most cyclists actually need — theft, anywhere in the world — without the cost and admin of a separate policy.

No. Your household policy has no cancellation period — you can cancel any time, and your cover ends at the end of the current month.

It depends on the value of your bike. You'll see the exact price when you add it to your household policy.