A customer support role for insurance? We know what it sounds like, but that’s why we need you to help us change things. At Feather, our support team are all experts in the insurance industry. They use our messaging platform to answer questions through text and schedule calls.
And the best part? There is no sales incentive. We want our team to be completely honest about what a person should do, even if it means not signing up for one of our plans if theirs is already the best fit.
When you start on our team, you’ll build the same insurance knowledge from our seasoned support team by watching them during calls, sending out messages with your team’s help, and practicing with other team members before slowly taking customer calls (30% of the work) and messages (70% of the work).
If you enjoy helping people, then you don’t need to look any further. Insurance is a really complex topic, and one that people are really confused about, so you’ll be guiding them to the best solution while using tech to make the experience more accessible and simple.
Don’t believe us? Check out our reviews on Trustpilot and Google.
Work for a Berlin-based company remotely or in person. We have company dinners and retreats, where we do some cool things like go bowling, go to restaurants, and general fun.
Small team, flat hierarchy, and mission-driven. The usual buzzwords here, except we actually mean them. We’re small, lean, and we love what we're doing.
You’ll never have to do the typical sales pitch. We really just want you to help find the best solution for the customer.
€1,200 annual learning budget. You can spend this on educating yourself: books, conferences, classes, etc.
€500 office furnishing budget. On top of all the company equipment that you'll be getting (MacBook, Monitor…), you'll be able to spend €500 on a nice and comfortable home office setup.
Not needed, but nice to have:
Feather was founded in 2018 by Rob Schumacher and Vincent Audoire after both of them struggled to navigate the insurance system in Germany (even though they are European). They wanted to create insurance products that were as simple as they knew it could be.
That’s why we’re building insurance to make all interactions easier and more transparent: from signing up and filing a claim to canceling. Our goal is to give people honest, unbiased advice, with the information they need to make the right decision. And, because of how complicated insurance is, we offer tools, articles, and support where people can reach out to a human about problems or questions they have.
Currently, Feather has helped people from over 150 countries get insurance digitally and is expanding quickly.